It's about 6:30 a.m. on a hot July morning when Harold Middleton starts looking for involuntary customers. Middleton doesn't use that term, "involuntary customers." It comes from the business plan devised by his bosses at the Minneapolis Department of Regulatory Services and it describes violators of the city's housing code. These days, that typically means residents of the North Side, where Middleton and his co-workers have been... More >>>