Elva Neubauer has worked as a housekeeper at United Hospital in St. Paul for 13 years, cleaning patient rooms, scrubbing bathrooms, and emptying wastebaskets. But Neubauer says her job is more than simply keeping the hospital dirt-free. She often has more interaction with patients on a daily basis than the doctors responsible for their care. "If they're depressed and lonely I sing a song for them," says Neubauer. "Our job is not just cleaning; our job is much more than that. It's too bad they don't... More >>>