On a Thursday morning in April, after waiting a couple of weeks for a day that promised neither rain nor wind, a cadre of people dressed in soot-smeared yellow shirts marched onto the grounds of State Farm Insurance's corporate campus in Woodbury. At 9:47 they fanned out and, a scant few hundred feet from the humming computer terminals of 1,700 claims representatives, underwriters, policy-services clerks, and managers,... More >>>