"I want to believe this. I really do. Unfortunately, I'm one of those people that usually just deals with it and never goes back to the restaurant.
"This is no slight on the servers. They are working hard. They are busy. They can't see everything at once.
"I find that in many restaurants, after the food is dropped off (usually not by your original server) it can take 5-10 minutes just to flag someone down to discuss the issue. After that, it can take another 10 mins to get it back from the kitchen.
"So, the few times I've actually done this it has usually been 10-15 minutes until the issue is resolved. Which isn't a huge amount of time. But if everyone else at the table is waiting, or you have somewhere to be, it really takes a lot of the fun out of dining out.
"When there are so many other restaurants to choose from, it usually isn't worth the hassle and simply not returning is usually the easiest solution.
"Not really blaming anybody here. The situation kind of stinks for all interested parties. And, from a game theory perspective, no party is sufficiently incentivized to really correct it. For what it's worth, if a server provides good service they will get a solid tip from me regardless of what comes out of the kitchen."