Delta Airlines' quality rating keeps losing altitude
Talk about a rotten trade: Delta Airlines, which now calls Minneapolis St. Paul International Airport one of its major national hubs after its takeover of Northwest Airlines, ranks just 15th out of 18 in the latest Airline Quality Rating from Purdue University and Wichita State University -- down from 12th the year before.
Northwest Airlines,meanwhile, held on to its fourth-place position before being assimilated into the Delta collective.
Sheesh. Can we get a refund?
Here's the AQR rating for 2010, with 2009's ratings in parenthesis:
1. Hawaiian (1) 2. AirTran (2) 3. JetBlue (3) 4. Northwest (4) 5. Southwest (6) 6. Continental (8) 7. Frontier (7) 8. US Airways (10) 9. American (9) 10. ExpressJet (not ranked in 2009 report) 11. Alaska (5) 12. Mesa (14) 13. United (11) 14. SkyWest (13) 15. Delta (12) 16. Comair (15) 17. Atlantic Southeast (17) 18. American Eagle (16)
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