At this point, most Comcast customers have at least one horror story about dealing with unexpected billing charges, incompetent (or worse) customer service, or spotty connection speeds. Bitching about Comcast has almost become like sharing stories about awful first dates or run-ins with the police: Once the topic is brought up everyone has a tale to tell.
You may remember the last bit of surreal Comcast customer service that went viral, when a man who simply called to cancel his service ended up going on a long, desperate journey in customer retention tactics. Now a new recording surfaced on YouTube over the holidays that may top that.
In August YouTube user Sweetlethargy recorded a Comcast rep offering him a deal costing $53.85 per month for 12 months, no contract, in order to get him to stay with the company.
During the subsequent months he noticed his bill kept rising, so he called Comcast and asked what was going on. A different rep told him, uh, whoops, sorry, but that deal was actually only valid for three months, even though he had Comcast on tape clearly offering him 12 months.
"Nope, that's not a contract, it's just guaranteeing your price won't change for 12 months," said the Comcast rep back in August. "It would be $53.85, which is really good because that's after taxes and everything."
*Fast forward three months*
"I have all of the promotions, like every single promotion here in front of me, and that is not one of them," said the Comcast rep in December. "I know it's really frustrating -- it is absurd, really. I would be just as frustrated if I were told that information and wasn't given the same deal, but unfortunately I don't have that [deal]."
The good news in the Twin Cities is that some competition is on the way. US Internet is expanding its fiber network, which offers a gigabyte per second for $65 a month, and Century Link is making noises about breaking into Comcast's cable TV monopoly in Minneapolis by offering its own Prism TV service, according to the Star Tribune.
Have a Comcast horror story of your own? Or an actual positive experience? Let us know in the comments below.
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