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Phone Tags
A BIT OF a penny pincher, Off Beat doesn't often succumb to the temptation to dial 411. But last week we had occasion to, and having dutifully replied to the computerized voice that asked, "What city? What state?" we were greeted by a real human's pleasant voice: "Hello, this is Midge--I'll be right with you." Midge? "No one's named Midge anymore," we marveled when she came on the line. "It's my workplace name," said our operator. "Midge was available, so I chose it." Just what we needed: An excuse to make indiscriminate calls to 411 at work! Next we got Connie (her real name). Cheyenne (also real) told us that each operator is required to use a distinctive name so that "if someone calls [a supervisor] and says, 'Hey, this person did a bad job,' they'll know how to find them." Fran and Shelley weren't so forthcoming, confirming that they use their real names but precluding further questioning by activating the recorded voice--which doesn't seem to have a name.
The phone company says it instructs operators to use their real first names with customers. "The use of the name is a really important addition to the 411 contact," says local U S West spokeswoman Kim Bothun. "It makes it a friendlier experience."
The Land of the Clenched Sphincter
LAST WEEK WE happened upon this query addressed to "Dear Prudence," Slate magazine's everyday-ethics expert: What ought one do when one witnesses a fellow grocery shopper sneaking a handful of sweets from the bulk candy bin? "I didn't say or do anything, and now I wish I had," wrote the advice seeker. "Do you think I should have said something to the woman? Should I have told the manager?" Though none of the other entries in the column gave any hint as to the questioner's place of residence, this one fairly trumpeted its provenance; it was signed "R. in St. Paul, Minn." The kindly Prudie deemed the matter "a public issue where the act seems minor, but the collective price is significant," and assured, "You did the right thing." Off Beat, meanwhile, had lapsed into a reverie in which "R. from St. Paul" was standing in line behind that "Minnesota honest" fellow from Fridley when the ATM started spitting out $20 bills. Which probably goes a long way toward explaining why this isn't an advice column.
At Off Beat our motto is "Staying informed so you don't have to." Call (612) 372-3788 or send e-mail to us at offbeat@citypages.com with any poop that's fin to print.