As evidenced by the myriad scowling youths slouched behind coffee counters across these fair cities, the service industry is a cold, hard racket. Which is a bummer, because it usually takes a gem of a person to decipher, let alone fulfill, our pre-caffeinated demands. One such gem can be found at the 2nd Moon. If you're new to 2nd Moon, you'll know her by her contagious smile (punctuated by the best-placed lip piercing this side of the Mississippi) and gracious demeanor. Regulars know her as Nicole, and if you're a regular, chances are she knows your name too. She's got it filed away in her happy head with your regular order, the order of your friend who's waiting in the car, and probably the names and orders of about 50 other regulars. On top of all that she makes a damn fine latte, which in this world of scorched milk and weak cappuccinos is cause for celebration.