The best pet stores are neighborhood fixtures, family-owned and -operated, where pets come before profit and you can catch the kid behind the counter playing with his own puppy. Customer service is what sets Urban Tails apart from other pet stores in the Twin Cities. The owners are pet lovers who will soothe your flaming neurosis about picking out a new collar for your pampered cat. They'll lend a sympathetic ear when you stagger in moaning about the destruction wrought by your teething puppy and recommend the hardiest chew toys on the market. They're not vets, but they know critters enough to give solid paraprofessional advice on shampoos, creams, and sprays for whatever discomfort is ailing your fidgety rodent. These are the guys who will offer to deliver your litter if you're buying in bulk or walking home. Shelves display about every brand of food known to dog, and if they don't have your flavor they'll order it.