The narrow, bright coffee shop on the second floor of the US Bank building has always housed friendly baristas who make the non-descript skyways feel a little homier. And Juliana, who's been running the Steep 'n' Brew Coffee Shop since she bought it five years ago, continues the tradition. A petite Korean woman dressed to the fashionable nines, Juliana's part den mother, part bartender, and part referee as the social situation warrants. She's always up for a lively conversation, brews a mean cappuccino, and has the precious quality of making everyone feel special, even on Friday mornings when the line's out the door. No wonder there's a wall of pictures of happy customers posing with her—the feeling's very mutual.