Off the Hook

Connect peopleís phones? Respond to customer complaints? Abide by state rules? Please. A brave new U S West canít be bothered with trivial details.

Barker-Nunn sinks deeper into her living-room chair and chuckles, a bit wistfully. Sometimes, when she's watching TV with her sons, ages 14 and 11, a commercial for U S West will come on. Maybe there's a catchy tune playing, with quick-cut scenes of Western cities and red-rock canyons traversed by phone-company vans. Or maybe a grinning customer, giddily explaining how U S West's latest service plan has made it easier to stay plugged into a go-go-go world. Then comes the logo. And the familiar phrase: "Life's better here." The kids will look up at the screen. "Maybe where you are," they'll shout.

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